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21
Sept

How to choose the best CRM?


What is CRM?

Customer Relationship Management Software is a tool that enables you to store and manage data and information of your customers. Information or data could be related to the order history, contact information, logged services issues, enquiries, opportunities, and so much more!

INo matter what company you have, if you have CRM software everything will go on ease. There will be no need of any other tool to manage the data.

Remember the time when, there were large closet full of files and folders of the customers and to find one, you needed an army! Well, that is not the case with the CRM. It offers cloud storage and easy to search option where you just need to type a name or date and all your information will be available on your fingertips.

Read our blog on Benefits of CRM for further information on the usefulness of the software!

In this blog, we will discuss about the types of CRM that are available and which one will be the best suitable for you.

So, without any further ado, let’s get started –

We will discuss the top 4 types of CRM here –

i. Operational

ii. Analytical

iii. Collaborative

iv. Campaign management

Let us have a close look on each one of them –

Types of CRM Software –


1. Operational CRM’s -

This type of CRM allows you to manage your business that is based on the information of your customers that you collect. It helps you in managing your active and potential customers with ease. The team of marketing, sales and customer service are boosted with this software as every piece of information is available to them at their fingertips. With this, even different departments can work with ease as the main source of information will be available on every computer and mobile phones. So, no need to carry the burden of finding the files!


2. Analytical CRM’S -

This type of CRM allows you to have a better understanding of your customer through data visualization. This includes customer preference, interests, contact and lots more! Analytical CRM helps to understand operational CRM’s on a more refined way. It helps in making a pattern for your customers that enables you to have better contact with your active and potential customers. It is basically sort of a customizable CRM especially for your need!


3. Collaborative CRMS-

This type of CRM helps you in the interaction with the vendors and the distributors that are based on the customer data. It helps different team members to get the access to the same piece of information from anywhere. The emphasis of this CRM is on the customer service of the company. The relationship and efficiency of the work is increased as everything runs faster! This gives the opportunity to create good bond with your customers and also, the trust of your customer’s increases!

4. Campaign Management CRMs -

It is a combination of the operational and the analytical CRMs that is used to run campaign based on the information stored in the CRM. If your business’s campaign requires contact information, their interest for the better management then this is your CRM! The campaign when created is dispersed via the email software present in the CRM. So, easy and reliable! Isn’t it?

With this, we come to the end of this blog. We hope that these four types of the CRM will help you in finding the one that is right and suitable for your business!

If you have any doubt or query related to the CRM system, then you can contact us or leave a message. Our professionals and experts shall get in touch with you to resolve your problems at the earliest.


You can get the CRM software here.

Check out our other blogson CSK Technologies!

We are sure that you want the best for your company and that you want happy and satisfied customers. For this, you need to invest in software that makes your work easy and efficient!

We wish you ALL THE BEST!

Why CSK Technologies?

We will provide you with the best service in town. Your demands and expectations are sure to be met by us within a stipulated duration of time and you will enjoy these benefits at an affordable rate. Moreover, with CSK Technologies, you will get 24*7 assistance and support from us. We are there for you even after the work is done! So, Choose the Best, Choose CSK Technologies!

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